Refund policy
Last updated: October 17, 2026
Returns & Refunds
Every Standard Issue Mahjong set is designed with care, and we want you to love what arrives at your door. Please review this policy before placing an order so you know what to expect.
Final Sale Items
These items can’t be returned or refunded:
- Anything bought at a discount or during a sale
- Custom, monogrammed, or personalized orders
- Gift cards
Damaged, Defective, or Incorrect Orders
If something arrives broken, flawed, or isn’t what you ordered, we’ll fix it. Email us at orders@standardissuemahjong.com within 7 days of delivery and include:
- Your order number
- A short note explaining the problem
- Photos of the item(s) and the shipping box/packaging
We’ll review your request and follow up with a solution. That may be a replacement, store credit, or a refund. Claims made after the 7-day window may not qualify. We’ll pay return shipping for any damaged, defective, or incorrect items. Defective items don’t need to be unopened, since we know many issues only show up once the box is open.
If a tile breaks more than 7 days after delivery, we’ll send a replacement tile for any set we currently sell. For discontinued sets, we’ll do our best to find a match.
Returns
Purchases from retail partners: If you bought from a boutique or other retailer, please contact that store directly about returns. We can’t process returns for orders placed through third parties.
Purchases from our website: Eligible items (see Final Sale above) may be returned within 14 days of delivery. For a full refund, items must be unopened and in their original packaging, with everything they came with. Tile sets must still be sealed in their original shrink wrap and include tile guide, dice, & dice pouch. Sets returned without these will be subject to a 15% restocking fee.
Opened items: Opened, non-defective items may be returned within 14 days of delivery for store credit only, minus a 15% restocking fee.
Starting a Return
Every return needs our approval before you ship it. Email orders@standardissuemahjong.com to request a return authorization. Packages sent back without authorization will not be accepted.
Return shipping costs are the customer’s responsibility. Please include your name and order number inside the package so we can match it to your order.
International Customers (EU)
Customers in the European Union may cancel a purchase within 14 days of receiving it, for any reason. To do this, let us know at orders@standardissuemahjong.com before the 14 days are up. Returns must be shipped to us in the United States at your own cost. We suggest a tracked shipping method, because refunds can’t be issued until the item reaches us. Once it arrives, we’ll refund the purchase price plus standard shipping within 14 days.
Refunds
After we receive and inspect your return, we’ll email you to let you know whether your refund was approved. Approved refunds are issued to your original payment method within 5–10 business days.
Holiday Returns
Orders placed between Thanksgiving and Christmas can be returned until two weeks after Christmas.
Shipping, Customs & Duties
Once your order is with the carrier, we can’t be held responsible for delays, lost packages, or other carrier issues. International customers are responsible for any duties, taxes, or customs fees charged at delivery. Those fees are set by your country’s customs office and are outside our control.
Questions?
We’re happy to help. Email us at orders@standardissuemahjong.com.
This policy takes effect October 17, 2026 and applies to orders placed on or after that date. Earlier orders follow the policy that was in place when they were purchased. Standard Issue Mahjong may update this policy at any time. Your order is governed by the policy in effect on the date you bought it.